Another ho-hum day in the office. Put out a few fires, helped people crunch some numbers for their boss' reports, and a bunch of the usual day to day activities.
Needed to call the solar company, as one of my panels is not making any power. Looking back through my history, it started having issues last summer, under-reporting here and there. Then finally in December it stopped making power altogether.
I had emailed them last month, but there were some issues. The company I originally bought them from, SunPro Solar, got bought out by ADT Solar. On the ADT website they said they are no longer doing any new installations, just servicing existing customers.
It took almost 2 weeks for them to reply to me that a case was being opened. And then nothing happened for another week after that. A service manager called my work number while I was on staycation last Thursday, so I never got the voicemail that they were sending a tech out on Friday, until this week, Tuesday.
I was actually home when the tech showed up Friday morning, but I decided to take advantage of the cool morning temps to check the fence at the back of the property and drive screws into any of the loose boards. The tech called the number on file, but that rings to my work office, not my cell, so he ended up leaving.
Got ahold of someone, and had them update the contact number. He had all the case info in front of him, he said he'd contact the service dept and a manager, so they can reschedule another tech to come out. My panels produce more juice than I need, so it's not adversely effecting anything, but that's juice I'm not selling back to the utility company for my annual credit which was much lower this month, than it had been in previous years. Lesson learned, I need to monitor my system more frequently to catch stuff like this as soon as it happens, and not 8 months later.