- Jul 22, 2015
- 2,724
Paid a visit to the shop where my Sierra has been waiting for repair... for TWO (!) months. Long story.
I told the receptionist... "I'm not mad" (was lying my @ss off), "but if you guys don't want to work on my truck, just tell me"
The shop manager had called me a month ago (one month in) and that he could get the needed parts "in a day", so I figured I'd be hearing from them again in a week or so. Nope. So I paid an in-person visit, today.
Mechanic / manager is supposed to call me again, tomorrow. I told them today that I planned to take the vehicle and bring it back in the spring, since I'm not now going to Arizona (half them, half Omicron), as there were other things I wanted to do with it, and now was the time for me to be doing them. Not to mention that I can source the parts I had given them the OK to source / replace for about 50% (I understand markup, but since they hadn't installed yet, and I can get the same parts, I'll just DIY it, rather than wait).
According to them, they really are "that busy". They have a good rep, and I trust their work (but no longer trust them to *do* the work, at least right now)
Since I want to maintain a relationship with them, I swallowed my anger, and was polite. I'm sure my antidepressants helped with this. Or I've really mellowed, in my old age
I told the receptionist... "I'm not mad" (was lying my @ss off), "but if you guys don't want to work on my truck, just tell me"
The shop manager had called me a month ago (one month in) and that he could get the needed parts "in a day", so I figured I'd be hearing from them again in a week or so. Nope. So I paid an in-person visit, today.
Mechanic / manager is supposed to call me again, tomorrow. I told them today that I planned to take the vehicle and bring it back in the spring, since I'm not now going to Arizona (half them, half Omicron), as there were other things I wanted to do with it, and now was the time for me to be doing them. Not to mention that I can source the parts I had given them the OK to source / replace for about 50% (I understand markup, but since they hadn't installed yet, and I can get the same parts, I'll just DIY it, rather than wait).
According to them, they really are "that busy". They have a good rep, and I trust their work (but no longer trust them to *do* the work, at least right now)
Since I want to maintain a relationship with them, I swallowed my anger, and was polite. I'm sure my antidepressants helped with this. Or I've really mellowed, in my old age