- Dec 5, 2011
- 228
My wife had been complaining about the dirty light in the entryway since we moved in last year. So I called a company that had decent Yelp reviews and scheduled them for an estimate. I specifically told them that the light hangs over 15 feet high.
While on the phone I decided to get an estimate to clean the windows since it was wifey's birthday and she'd been complaining about the windows too. I was told $179 for 25 windows, more windows will cost more and the light would be cleaned for free. I was told that the supervisor would come out give me the price before starting so I could decide if I wanted to proceed or not.
The crew came out quoted a price (which was fair) but said they didn't have a ladder tall enough to clean the light, the only reason I called in the first place. The wife said if they can't clean the light then we'll find someone who can do everything at the same time.
I logged onto Yelp and, had I reviewed them at this point, I would have given them 4 stars for the effort and said sorry it didn't work out.
I gave them only 1 star because less than 5 minutes after the crew leaves I get a call from someone at the company (owner, manager, supervisor not sure which but doesn't really matter). He says with attitude "My guys drive all the way out there and you tell them you didn't want the job done? Thanks a lot!" At which point I told him and his attitude to go F off.
I don't know which world this guy lives in, but in the real world a salesman can't make every sale. And follow up phone calls like that tell the ones that you don't sell to that you never want their business in the future. Not a smart business model.
One week later (last night) someone egged our house, keyed my car, and put a dent in the fender. Only our house was targeted so it was not a random crime. Our house is in the back of the gated subdivision, so it was not a crime or opportunity. They purposely waited for someone to open the subdivision gate, followed them through and drove to our house with the intention of committing a crime
We've lived in the neighborhood for 1 1/2 years and have not even had a cross word or look from any neighbor. The only altercation we've had was with this company, and the crime happened a week after they came out. Coincidence? Maybe but who else would target only us? I think it was in retaliation for the bad review.
Had they just egged the house I would have washed it off and gone about my day. But the damage to the car was uncalled for and the police agree that is a crime worthy of prosecution.
That's how my thanksgiving started, hope yours is better.
While on the phone I decided to get an estimate to clean the windows since it was wifey's birthday and she'd been complaining about the windows too. I was told $179 for 25 windows, more windows will cost more and the light would be cleaned for free. I was told that the supervisor would come out give me the price before starting so I could decide if I wanted to proceed or not.
The crew came out quoted a price (which was fair) but said they didn't have a ladder tall enough to clean the light, the only reason I called in the first place. The wife said if they can't clean the light then we'll find someone who can do everything at the same time.
I logged onto Yelp and, had I reviewed them at this point, I would have given them 4 stars for the effort and said sorry it didn't work out.
I gave them only 1 star because less than 5 minutes after the crew leaves I get a call from someone at the company (owner, manager, supervisor not sure which but doesn't really matter). He says with attitude "My guys drive all the way out there and you tell them you didn't want the job done? Thanks a lot!" At which point I told him and his attitude to go F off.
I don't know which world this guy lives in, but in the real world a salesman can't make every sale. And follow up phone calls like that tell the ones that you don't sell to that you never want their business in the future. Not a smart business model.
One week later (last night) someone egged our house, keyed my car, and put a dent in the fender. Only our house was targeted so it was not a random crime. Our house is in the back of the gated subdivision, so it was not a crime or opportunity. They purposely waited for someone to open the subdivision gate, followed them through and drove to our house with the intention of committing a crime
We've lived in the neighborhood for 1 1/2 years and have not even had a cross word or look from any neighbor. The only altercation we've had was with this company, and the crime happened a week after they came out. Coincidence? Maybe but who else would target only us? I think it was in retaliation for the bad review.
Had they just egged the house I would have washed it off and gone about my day. But the damage to the car was uncalled for and the police agree that is a crime worthy of prosecution.
That's how my thanksgiving started, hope yours is better.