I own a lot of cars and used to buy frequently at RockAuto. No longer. I am boycotting them and will use their competition from now on. They have instituted a website only customer service that is horrible. No more human interaction by telephone. I had a small order of around $100. I never received it and their info on the order page said it was returned to them by the shipper, so they canceled my order and said I should re-order. When I re-reordered the cost had doubled. The order was now $200. When I checked into it further by tracking number and contacting the shipper I found the order had never shipped or left their premises. They had invited me to purchase by direct email to me with a discount, not honored it, weaseled out by not shipping it, then lying about the circumstances surrounding why I had not received it. I tried to contact them on their web based customer service and was ignored, even after multiple efforts. I then tried to call their corporate HQ and via a recording I was notified that no customer service would be available by phone in order to keep their prices low. Read into that "in order to maximize profit and minimize customer satisfaction", keep the customers at arms length. I then persisted and pressed numerals to try an extension. I got through to a fellow called Ralph. Ralph was quite short with me and rude. He insisted I should use only their web based customer service and denied that I would be, OR WAS ignored, which I was. He would not help or transfer me to anyone who would. I really liked doing business with RockAuto until this obstinate refusal to honor their promises and fill the order they solicited and promised. The world is turning impersonal, controlled by AI and people we have to pay as clients to be treated like crap. Prices can be found equaling their good deals elsewhere. I will endeavor to gain back a modicum of control over how I am treated by not giving companies who don't seem to care my money and spreading the word. BOYCOTT. It is one way to to try and get back the respect as consumers we have lost. BOYCOTT!