Strange. I have the same issue with my fog lights sometimes and I am using a relay harness as well. Never with my headlights though. Typically hitting the unlock button on the fob at night, one of the fog lights would flicker or not come on at all. After just recently replacing my battery this week, the flicker or not firing has went away.littleblazer said:They're great, and yes I'm running a relay harness.
Its not that simple. TRS will want to to complete a few trouble shooting steps before sending a new warranty replacement. For example, they will want you to take the passenger side ballast and install it on the driver's side to see if the issue follows the ballast.Mounce said:You might aren't to email them about it, they might replace it for you. My cheap Ebay ballasts fire every single time. I'd be pissed if a $110 set of ballasts didn't. :02:
If the issue stays on the passenger side, then there might be an issue with the relay harness or the HID bulb itself. If thats the case, I would remove the relay harness from the equation and hook the OE inputs directly to the ballast to see what happens. If it fires everytime, then you know there is an issue with the relay harness.
I have dealt with their warranty department a few times and it is easier and quicker to provide them with all of the trouble shooting steps you have taken to narrow down the issue. If they agree with your process, then they will have a warranty replacement out in the mail the next day.
With the arranty replacement, there is other criteria that has to be met. For example, if the HID is bad, they will want you to cut the ground wire on the outside of the HID glass tube, take a picture of the wire cut and the base of the bulb showing the brand. This saves from people taking advantage of their customer service. The same goes for a bad ballast. They will want the pig tails cut and a picture as well. A rep from the warranty department will send you an email and pic of what needs to happen to your defective item before they send out a replacement.
Just make sure you do the trouble shooting ahead of time before contacting them