- Feb 13, 2012
- 8
First post here at GMT. I was quadhauler on Tvoy and was told about this great, less commercial site. Anyway, after about 6 mos of shopping for a left motor mount at the dealer, my local shops and then the dealer again and then gmpartsdirect twice, I got the "Dear John" from GMPD stating that the part was moved from national backorder to no longer available. What a shame. This past weekend, I went ahead and cabled the motor down using some 1/4" steel, vinyl coated cable, some clamps and a piece of aluminum angle. Anyway, I e-mailed GM customer service today and I received a call within 2 hours. Great response I do admit. He had taken the time to contact my local dealer and confirm the unavailability and was surprised that it was no longer available. Mine is a 2004. However, he was no help. He asked if I had contacted Advance and I went on to explain my quest for the mount via multiple sources and how I was suggested to visit a salvage yard for the part by the dealer. (That's like buying used shocks and brakes!) He (GM customer service) also suggested the aftermarket and I explained the quality issue and the current inflated cost ($245) on ebay and that it was not currently available from other, more normal sources. I continued to mention how the mount fit the SSR, Envoy, Saab and all other lines that shared the GMT360 platform; up to 2009! Again he was surprised but could only offer sites for CLASSIC Chevy truck parts, after explaining how suppliers drop certain parts and GM has no control. BS! GM, (IMHO) in order to support the owners and the products they make should require a supplier to make mount "A" if they want to supply GM with mounts "B", "C", "D, etc. Finally, I explained that I understood that my vehicle is a 2004, but if I owned a 2009 Saab (I was looking at a Saab dealership across the street at the time.), which is the same mount, I would be really upset. What would the Saab dealer, or Chevy dealer for that matter, do if I owned a 2009 vehicle and came in for a mount replacement? Just say "sorry"?????
I love GMs fit, feel and quality, but this will make me think twice the next time I buy a vehicle; which will be within the next year or so.
I love GMs fit, feel and quality, but this will make me think twice the next time I buy a vehicle; which will be within the next year or so.