I finally got it, bit of a story but may be helpful to somebody else. When I first put in the new actuator and tried it the vents were working so I figured it was fixed, don't use it very often so did not notice for a month or so that it would not switch to floor or do mix mode. Could also hear a slight clicking noise once in a while which is why I thought maybe new actuator was bad. It's a pain to get to but ended up pulling it out, decided to open the cover and everything looked fine no broken or cracked gears, applied 12 volts to motor and it ran fine. Got looking online and one guy made the comment that when installing the new actuator the gear has to be in the same position as the old one, I had kept the old one and the box for the new actuator so I looked at the old one and that outer gear was in a different location than the new one and I also noticed a note in the box I had missed that said the new actuator was in the mid-position and the door position would need to be adjusted accordingly. There is no way to move the gear by hand without breaking it so about the only way I could see to get it to the same position as old one was to open it up and adjust gears (which created a new problem didn't realize until later) and my vent door is weighted or something (I have a 2003 Envoy XL), when ignition is off the vent door goes to vent position, can not move it to mid-position, won't hold. Back to actuator, I adjusted the gears until that big gear/cam was in the same position as old one, put cover back on and reinstalled it, did not screw it on, just held it with my hand and checked the different mode positions with ignition on, this time all I got was the floor vents. Back to checking online, one post talked about the counter being out of range and so he took a multimeter and measured the resistance between pins 9-10 and 9-7 and set the counter to a midpoint, that is done by turning the counter gear (see photo - counter is blue gear to upper right) until the resistance reading is about equal on 9-10 and 7-9, on mine mid-point was about 4.5k ohms for each side. It's pretty sensitive and you have to hold gears when sliding it back together and aligning that outer gear/cam. I put dots on gears with a felt tip pen when I had counter at mid-range so putting it back together just made sure dots lined up and snapped cover back on. I then attached the connector without installing the actuator and with ignition on hit the different modes and watched the gear/cam move, it worked like it was supposed to. Reinstalled actuator and tried it and all I was getting was air blowing from mid vents, pretty frustrated at this point. Wasn't sure if my scanner could read live data or do the re-cal but it did, I read the data stream and it was getting all the right commands, floor, vents, mixed and defrost. Pulled the actuator again but left it connected and watched it and it was moving like it should. Finally thought to myself its working like it should what could be wrong and it finally dawned on me, is the cam not engaging with the cam on the door, not enough room to see and once the actuator is installed it blocks the view even more, by chance I just happened across a video/blog where one guy was having similar trouble, he said the only way is to pull the cam off the actuator and align it and get it engaged with cam on the door and then push actuator onto cam, that worked for me, you have to be careful and try to hold the cam in place as you push the actuator on but finally got it to work. Long story and frustrating but learned a lot.