Video: SMA beats dealer

[Mooseman]

Pulling an @mrrsm here. This one popped up on my suggested videos and Eric O. just absolutely pOwns a dealer that completely misdiagnosed a 2019 Silverado who wanted to charge $3900 when it was in fact a much lower cost repair. Went to SMA to get a second opinion, and rightly so.

Lessons to be learned here:
1. Dealers are idiots (we knew that)
2. Multiple issues at the exact same time are likely a power or ground issue
3. Inspect your ground straps, especially the ones right behind a wheel that will throw salty water onto it
4. New doesn't mean better
5. Dealers are idiots

Since I also own of this generation's trucks, I'll have to keep an eye on mine for this same problem.

 

[azswiss]

Great post! For a 2019, the amount of rust & corrosion is absolutely shocking. The heat may suck for a couple of months but gotta love the salt free roads here in AZ.

 

[6716]

"Just wait 'til everybody starts driving their electrics cars. That'll be a sh*t show in New York."

 

[NJTB]

Pretty stunning. A $10 cable caused all that.
Seeing that confirms I'll hang onto my 04 as long as I can.
I wonder if the owner went back to the dealer to demand his money back.

 

[Mooseman]

I would or sue in small claims court if they don't. Would be easy to prove, even using the video as evidence although he could subpoena Eric O. but that would take him away from work but could be compensated by the owner.

Pretty bad for those that are supposed to know your vehicle.

 

[Eric04]

Even if we were to toss out dishonesty(dubious), this situation would still show that education does not equate to intelligence. If you only know and follow training you then become a parts monkey slave to data PIDs. Data is extremely helpful as one tool in the box. Too many techs fail to understand this concept and fail to understand how to follow the data to the correct source.