Not a biggie, but just wanted to rant a bit about incompetent parts counter people. While prepping to do an all fluid change on my son's 'new-to-him' 2007 Envoy, we gathered all of the fluids and filters together. One thing I forgot about was the rear diff gasket. Not a show-stopper, but on my way home I figured no big deal, and stopped at the local Advance Auto to pick one up.
Many parts counter people I've dealt with are good and helpful, but there's always an exception, and here's one....! The lady behind the counter said there is none for that truck. I told her there was, and I just saw it on their website and it was in stock, and there were 2 or 3 types listed. I had my son's VIN number with me, in case it was needed. She continued to search, and kept coming up with the same answer, that the truck does not use a gasket on the rear diff!
So, instead of arguing with her, I said fine, and drove a few miles further to my local Chevy dealer. Gave them my VIN for the GMC, and presto, no problem! They pulled out the gasket and I was on my way.
Changed the rear diff fluid AND the gasket that the parts counter person said was "non-existent" , along with new Bilstein shocks and added Air Lift air bags too.
Many parts counter people I've dealt with are good and helpful, but there's always an exception, and here's one....! The lady behind the counter said there is none for that truck. I told her there was, and I just saw it on their website and it was in stock, and there were 2 or 3 types listed. I had my son's VIN number with me, in case it was needed. She continued to search, and kept coming up with the same answer, that the truck does not use a gasket on the rear diff!
So, instead of arguing with her, I said fine, and drove a few miles further to my local Chevy dealer. Gave them my VIN for the GMC, and presto, no problem! They pulled out the gasket and I was on my way.
Changed the rear diff fluid AND the gasket that the parts counter person said was "non-existent" , along with new Bilstein shocks and added Air Lift air bags too.